Instructions- reflection paper
As discussed in the unit lesson, resolving conflict in the workplace
requires using interpersonal skills, management skills, and
techniques. Interpersonal skills can consist of understanding
individual differences, self-esteem, self-confidence, communication,
teamwork skills, problem-solving skills, cultural relations skills,
motivation skills, customer service skills, ethical behavior skills,
and stress management skills. Management skills focus on the type of
management skill applied such as collaborating, accommodating,
forcing, avoiding, and compromising. As a member of the workforce, you
must be able to effectively resolve conflict, either with the use of
interpersonal skills, management skills, or by applying the
recommended ways of responding to tension in the workplace (e.g.,
overcoming defensiveness, accepting of the tension, and resolving the
tension).
For your Unit VI Assignment, please reflect on your knowledge of
resolving conflict that you have experienced or observed in the
workplace. Please analyze what you have learned. Describe how your
learned knowledge can be used. Also, identify how this information can
be used to resolve conflict in the workplace in your current job or
from a past incident you have experienced. What steps/methods were
used in resolving the conflict?
Your reflection paper should be at least three pages in length,
including an introduction, a body that supports your reflection, and a
conclusion. Be sure to include a title page. The title page does not
count toward the total page requirement.
